English for Cabin Crew

English for Cabin Crew grossby Lewis Lansford, Sue Ellis

Incl. CD-ROM


English for Cabin Crew teaches students how to communicate clearly, assertively, and politely in a range of different on-board situations. English for Cabin Crew has eight units, organised around the sequence of a flight: from introductory and pre-flight information, through to descent, landing, and layover. English for Cabin Crew also covers a range of related topics, such as how to explain meals and services, solving seating problems, and attending to sick passengers.


  • Engaging topics, motivating role-plays, and a variety of exercises provide a framework for each specialist subject
  • Tip boxes in each unit include key language points, useful phrases, and strategies
  • STARTER section at the beginning of each unit has warm-up and awareness-raising activities
  • OUTPUT sections at the end of each unit encourage discussion and reflection
  • Answers, transcripts, and a glossary of useful phrases at the back of each book
  • Self-study material on the interactive MultiROM includes realistic listening extracts and interactive exercises for extra practice



Unit 1: Introduction to Cabin Crew: Career path, responsibilities, challenges, rewards

Unit 2: Pre-flight: Crew members' duties, introductions, aircraft features

Unit 3: Boarding: Greeting passengers, boarding and loading, solving seating problems

Unit 4: Cabin services and amenities: Explaining meals and services, meal service, duty free sales, classes of service

Unit 5: Health and medical issues: Health issues and remedies, attending to sick passengers

Unit 6: Safety and emergencies: Safety equipment and procedures, emergencies, air rage and being assertive

Unit 7: Descent, landing and layover: Preparations for landing, completing a flight log, checking into a hotel, asking for local information

Unit 8: Getting a job: The job application and interview process, cabin crew job requirements and responsibilities

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